Please read these General Terms and Conditions carefully before placing an order at Wangara Rims and Suspension. By placing an order, you automatically accept and agree to be bound by these Terms and Conditions.
1.1 Customer – refers to the individual, person, company, or other entity who places an order on the website or through any other medium offered by Wangara Rims and Suspension.
1.2 Website – refers to the official website operated by Wangara Rims and Suspension and any associated online platforms.
1.3 Account – means the registered account required to submit orders and access certain features on the Website.
1.4 Business Day – means any day except Saturday, Sunday, or a public and/or bank holiday anywhere in Australia. Also referred to as “working day.”
1.5 Order Confirmation – means the email or written communication sent to the Customer confirming acceptance of their order.
1.6 Customer Information – information requested from the Customer to process and fulfil an order.
1.7 Order Number – a unique reference number provided to the Customer upon completion of their order, which should be used for all inquiries related to that order.
1.8 Wangara Rims and Suspension – Wangara Rims and Suspension Pty Ltd and its operations in Australia, hereinafter referred to as “the Company,” “We,” “Us,” or “Our.”
1.9 Products – refers to rims, wheels, tyres, suspension components, and any other automotive parts or services offered by Wangara Rims and Suspension via the Website or any other medium. Similar terms such as “goods” or “items” also refer to Products. Words used in singular may also apply to plural and vice versa.
Email: wangararimsandsuspension@gmail.com
Business Hours : Mon-Fri: 8:00 A.M – 5:00 P.M, Sat: 8:00 A.M – 2:00 P.M
These General Terms and Conditions (“Terms”) apply to all contracts made between the Customer and Wangara Rims and Suspension when ordering Products or services. By ordering from the Website or through any other medium, you accept and agree to these Terms.
If you have any questions regarding these Terms, please contact us at the email address or phone number provided above.
3.1 All orders placed with Wangara Rims and Suspension will be processed immediately, provided the order is placed on a Business Day.
3.2 By placing an order, the Customer confirms that they:
3.3 If any of the above criteria are not met, the Customer should not place an order.
3.4 We reserve the right, in our sole discretion and at any time, to refuse, reject, or cancel any order placed with us, including but not limited to circumstances involving suspected fraud, unavailable stock, pricing errors, or violation of these Terms.
4.1 All prices displayed on the Website include GST and any other applicable taxes at the current rate shown.
4.2 Prices are quoted in Australian Dollars (AUD).
4.3 Delivery charges may apply and will be clearly displayed during the checkout process unless otherwise stated.
4.4 We reserve the right to correct pricing errors or update information without prior notice. If an incorrect price has been displayed for a Product you have already ordered, we will notify you of the correct price and await your approval before processing the order.
4.5 Special promotions, discounts, or offers are subject to availability and may be withdrawn at any time without prior notice.
5.1 Payment Methods
We accept the following payment methods:
We reserve the right to limit or discontinue any payment method at any time.
5.2 Payment Authorisation
By submitting payment details, you:
5.3 Fraud Prevention
If we suspect that any order involves fraudulent activity, stolen identity, or compromised payment information, we reserve the right to:
5.4 Third-Party Payment Services
Payment methods such as Afterpay and Zip Pay are offered and controlled by third-party providers. Any issues or queries regarding installment payments should be directed to the respective provider.
6.1 Australian Consumer Law
Our Products and services come with guarantees that cannot be excluded under the Australian Consumer Law (“ACL”). For major failures with Products or services, you are entitled to:
You are also entitled to compensation for any other reasonably foreseeable loss or damage resulting from a failure in the Products or services.
6.2 Manufacturer’s Warranty
All Products sold by Wangara Rims and Suspension are covered by the manufacturer’s warranty, subject to the manufacturer’s terms and conditions. Warranty periods vary by manufacturer and Product type.
6.3 Warranty Exclusions
Warranties do not cover:
6.4 Warranty Claims
To make a warranty claim, please contact our customer service team with:
We will assess warranty claims in accordance with the ACL and the applicable manufacturer’s warranty terms.
7.1 Limitation of Liability
Without excluding, restricting, or modifying your rights under the ACL:
7.2 Contributory Negligence
Our liability to you is reduced to the extent that you cause or contribute to any loss or damage, whether our liability arises in contract, tort (including negligence), under statute, or otherwise.
7.3 Maximum Liability
To the maximum extent permitted by law, our total liability to you for any claim arising out of or in connection with these Terms shall not exceed the total amount paid by you for the relevant Products or services.
8.1 Delivery Locations
Products purchased from Wangara Rims and Suspension can be delivered to:
8.2 Delivery Timeframes
Products are typically delivered within 3 to 7 Business Days from dispatch, depending on the delivery location. Delivery times may vary due to:
We aim to notify you if we anticipate delays, but to the extent permitted by law, we shall not be liable for losses, costs, or expenses arising from late delivery.
8.3 Delivery Costs
Delivery costs are calculated based on:
Delivery costs will be displayed during checkout.
8.4 Metropolitan and Regional Delivery
Metropolitan areas generally qualify for standard delivery rates. Remote and regional areas may incur additional charges.
8.5 Authority to Leave (ATL)
Customers may authorise the courier to leave Products in a secure location at the delivery address. If the courier determines the location is not secure, they may withhold delivery and contact you for further instructions.
Important: If you authorise ATL, we are not responsible for any loss, theft, or damage to Products after delivery. Once signed for or left as authorised, the Products are your responsibility.
8.6 Tracking Information
Where available, tracking information will be provided via email or SMS. Tracking availability depends on the courier service used.
8.7 Inspection Upon Delivery
We strongly recommend inspecting Products upon delivery before signing for them. If there is visible damage, discrepancies, or missing items, please:
Failure to inspect Products at the time of delivery may affect your rights to claim for damaged or incorrect items.
9.1 Cancellation Before Dispatch
If you wish to cancel your order before it has been dispatched, a cancellation fee of $50 will apply to cover processing and administrative costs.
9.2 Cancellation of Custom or Special Orders
Custom wheels, rims, suspension components, or special orders cannot be cancelled once production or preparation has commenced. This will be clearly communicated at the time of order.
9.3 Cancellation After Dispatch
Once an order has been dispatched, it cannot be cancelled. You may, however, be eligible for a return subject to the conditions outlined in Section 10.
10.1 Eligibility for Returns
You may request a return within 30 days of purchase for the following reasons:
10.2 Conditions for Returns
To be eligible for a return:
10.3 Restocking Fee
A restocking fee of 15% of the total order value may apply to returns for change of mind or incorrectly ordered Products.
10.4 Return Shipping
Return shipping costs are the responsibility of the Customer unless:
10.5 Refund Process
Upon receiving and inspecting returned Products, we will process a refund within 30 days. The refund amount will be:
10.6 Non-Returnable Items
The following items are non-returnable:
10.7 Associated Costs
To the extent permitted by law, we are not responsible for reimbursing associated costs such as rental vehicles, towing, or labour charges.
11.1 Initiating a Claim
For all claims related to defective, damaged, or incorrect Products, please email wangararimsandsuspension@gmail.com with:
11.2 Claim Assessment
We will assess your claim and determine eligibility for remedy under:
11.3 Claim Approval
If your claim is approved:
11.4 Claim Rejection
If your claim is not approved:
11.5 Customer Responsibility
You are responsible for Products until they are received by us. Please ensure Products are securely packaged to avoid damage during return transit.
All Products remain the property of Wangara Rims and Suspension until full payment has been received.
13.1 Product Availability
Products displayed on the Website are subject to availability. We reserve the right to:
If this occurs, we will notify you and offer alternatives.
13.2 Supplier Descriptions
Product descriptions are primarily provided by manufacturers and suppliers. While we strive for accuracy, Wangara Rims and Suspension accepts no responsibility for discrepancies, errors, or omissions in these descriptions.
13.3 Fitment Compatibility
It is the Customer’s responsibility to ensure that Products are compatible with their vehicle. We provide fitment guidance and tools on our Website, but we strongly recommend consulting with a professional if you are unsure.
13.4 Image Accuracy
Product images are for illustrative purposes only. Actual Products may vary slightly in appearance, including:
We accept no responsibility for variations between images and actual Products.
13.5 Customer Responsibility
Wangara Rims and Suspension accepts no responsibility for any damage, injury, or loss resulting from:
We are not responsible for delays, failures, or inability to perform our obligations under these Terms if caused by events beyond our reasonable control, including but not limited to:
In the event of a Force Majeure event, we will make reasonable efforts to notify affected Customers and minimise disruption.
We reserve the right to update, modify, or amend these Terms at any time without prior notice. Changes will be published on the Website and will take effect immediately upon publication.
Continued use of the Website or placement of orders after changes have been made constitutes acceptance of the updated Terms.
If any provision of these Terms is held to be invalid, unenforceable, or illegal by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.
17.1 Prohibited Activities
You may not:
17.2 Intellectual Property
All content on the Website, including text, images, logos, graphics, and code, is the property of Wangara Rims and Suspension or its licensors and is protected by copyright, trademark, and other intellectual property laws.
Our Privacy Policy forms part of these Terms. By using the Website or placing an order, you consent to the collection, use, and disclosure of your personal information in accordance with our Privacy Policy, which is available at Privacy Policy Page.
The majority of tyres we offer are manufactured within 12 to 24 months of your purchase date. However, some sizes and brands may have older manufacturing dates due to batch importation and varying demand.
We will endeavour to notify Customers if tyres are more than 4 years old from the date of manufacture. Tyres older than 4 years will be priced accordingly and may be marked as “Clearance Stock.”
20.1 Definition
Clearance Products are discounted items that may include:
20.2 Condition Disclaimer
While all Clearance Products are unused and new, some may:
20.3 Return Policy
Clearance Products are subject to the same return policy as regular Products, except where explicitly marked as “Final Sale” or “No Returns.”
20.4 Limited Availability
Clearance Products are available in limited quantities and are subject to availability. Prices may change without notice.
20.5 Warranty
Clearance Products are covered by the standard manufacturer’s warranty, subject to the manufacturer’s terms.
21.1 Fitting Partners
We work with a network of professional fitting partners to provide installation services. Fitting availability depends on location.
21.2 Fitting Guarantee
We guarantee that Products fitted by our approved fitting partners will be installed correctly and safely. If issues arise due to improper installation by our fitting partners, please contact us immediately.
21.3 Third-Party Fitting
If you choose to have Products fitted by a third party not affiliated with Wangara Rims and Suspension:
21.4 Mobile Fitting
Mobile fitting services may be available in select areas. Additional call-out fees may apply and are non-refundable once the appointment is scheduled.
22.1 Standard Wheel Alignment
Wheel alignments are offered as an optional service in conjunction with tyre or suspension purchases. Prices displayed are for standard alignments on standard vehicles.
22.2 Exclusions
Standard wheel alignment does not cover:
22.3 Non-Performance
If a standard alignment cannot be performed on your vehicle, we will issue a full refund for the alignment service. We are not obligated to source alternative alignment services.
23.1 General Terms
Promotions and special offers are subject to:
23.2 Discount Codes
Discount codes must be applied during checkout and are valid only during the specified promotional period. Codes cannot be applied retroactively.
23.3 Combination with Other Offers
Unless otherwise stated, promotions cannot be combined with other discounts or offers.
24.1 Respectful Communication
We are committed to providing excellent customer service and expect Customers to treat our staff and partners with respect and courtesy.
24.2 Inappropriate Behaviour
If a Customer, fitting partner, or any individual associated with an order engages in inappropriate, abusive, or threatening behaviour toward our staff or partners, we reserve the right to:
All product names, logos, brands, and trademarks displayed on the Website are the property of their respective owners. Wangara Rims and Suspension uses these trademarks solely to identify and describe Products and services.
The use of trademarks does not imply endorsement, affiliation, or sponsorship by the trademark owners unless explicitly stated.
26.1 Good Faith Negotiation
In the event of a dispute arising from these Terms or any order, the parties agree to attempt to resolve the matter in good faith through direct negotiation.
26.2 Mediation
If the dispute cannot be resolved through negotiation, the parties agree to participate in mediation before commencing legal proceedings. The costs of mediation will be shared equally unless otherwise agreed.
26.3 Governing Law
These Terms are governed by and construed in accordance with the laws of Western Australia, Australia. The parties submit to the exclusive jurisdiction of the courts of Western Australia.
For inquiries, support, or complaints, please contact us at:
Email: wangararimsandsuspension@gmail.com
Business Hours : Mon-Fri: 8:00 A.M – 5:00 P.M, Sat: 8:00 A.M – 2:00 P.M