14.1 Your Right to Access

You have a right to request access to the personal information that Wangara Rims and Suspension holds about you. Subject to certain exceptions permitted by law, we will provide you with access to your personal information upon request.

14.1.1 How to Request Access

To request access to your personal information, please contact us using the details provided in Section 17. Your request should include:

• Sufficient information to enable us to identify you and locate your personal information;
• Details of the specific personal information you wish to access (if applicable);
• Your preferred method of receiving the information (e.g., copy via email, viewing records in person).

We will respond to your access request within a reasonable timeframe (typically within 30 days).

14.1.2 Verification of Identity

For security purposes, we will require you to verify your identity before providing access to your personal information. We may ask you to provide:

• Proof of identity documents (such as driver’s license, passport, or other government-issued ID);
• Verification of contact details (such as email address or phone number);
• Answers to security questions related to your account or transaction history.

14.1.3 Form of Access

We will provide access to your personal information in a manner that meets both your needs and our operational capabilities. This may include:

• Providing copies of documents electronically or in hard copy;
• Allowing you to inspect records at our premises (by appointment);
• Providing summaries of information rather than access to original documents;
• Other reasonable means of access.

14.2 Exceptions and Limitations

In some circumstances, we may deny your request for access to personal information, in whole or in part. Exceptions may apply where:

• Providing access would pose a serious threat to the life, health, or safety of any individual, or to public health or public safety;
• Providing access would have an unreasonable impact on the privacy of other individuals;
• The request is frivolous or vexatious;
• The information relates to existing or anticipated legal proceedings and would not be accessible through the discovery process;
• Providing access would be unlawful;
• Denying access is required or authorised by law;
• Providing access would prejudice law enforcement activities, investigations, or matters of national security;
• Providing access would reveal commercially sensitive decision-making processes or confidential commercial information;
• Providing access would be likely to prejudice negotiations with you.

If we deny your access request, we will provide you with written reasons for the denial (unless it would be unreasonable or unlawful to do so) and inform you of available complaint mechanisms.

14.3 Access Fees

There is no fee for requesting access to your personal information. However, Wangara Rims and Suspension reserves the right to charge a reasonable fee to cover the administrative costs of collating, retrieving, and providing that information to you, particularly for large or complex requests. We will inform you of any applicable fees before processing your request, and you will have the opportunity to withdraw or modify your request if you do not wish to proceed.

14.4 Your Right to Correction

You have the right to request the correction of personal information that Wangara Rims and Suspension holds about you if you believe it is inaccurate, out-of-date, incomplete, irrelevant, or misleading.

14.4.1 How to Request Correction

To request correction of your personal information, please contact us using the details provided in Section 17. Your request should include:

• Details of the personal information you believe is incorrect;
• An explanation of why you believe the information is inaccurate, out-of-date, incomplete, irrelevant, or misleading;
• The corrections you would like us to make; and
• Supporting documentation or evidence (if applicable).

We will respond to your correction request within a reasonable timeframe (typically within 30 days).

14.4.2 Our Correction Process

Upon receiving your correction request, we will:

• Review the personal information in question;
• Assess whether the information is inaccurate, out-of-date, incomplete, irrelevant, or misleading;
• Make the requested corrections if we are satisfied that the correction is warranted;
• Notify you of the outcome of your request;
• If we have disclosed the incorrect information to third parties, take reasonable steps to notify those third parties of the correction (where practicable and appropriate).

14.4.3 Refusal of Correction

In some circumstances, we may refuse to correct personal information. This may occur where:

• We are not satisfied that the information is inaccurate, out-of-date, incomplete, irrelevant, or misleading;
• The information is a matter of opinion rather than fact, and the opinion was based on appropriate grounds;
• Correcting the information would be unlawful or would breach a legal requirement;
• The correction would compromise the integrity of an investigation or legal proceeding.

If we refuse to correct your personal information, we will:

• Provide you with written reasons for the refusal (unless it would be unreasonable to do so);
• Inform you of available complaint mechanisms; and
• At your request, take reasonable steps to attach a statement to your personal information noting that you believe it is inaccurate, out-of-date, incomplete, irrelevant, or misleading.

14.4.4 No Correction Fees

We will not charge you a fee for:

• Requesting a correction to your personal information;
• Making the correction to your personal information; or
• Attaching a statement to your personal information (if applicable).

14.5 Proactive Correction

Even if you do not submit a correction request, if we are satisfied (on our own initiative or as a result of other information we receive) that personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant, or misleading, we will take reasonable steps to correct that information.

14.6 Accuracy of Information

The accuracy of your personal information is important to us and to you. We encourage you to:

• Keep your personal information current and up-to-date;
• Notify us promptly of any changes to your contact details, vehicle information, or other personal information;
• Review the personal information we hold about you from time to time and request corrections as necessary.

You can update certain personal information yourself through your online account (if you have registered for one) or by contacting us directly.